The Formglide pledge
Fair billing, by design — not by policy page.
Our pledge is wired into the product, not just written on a page: renewal reminder emails actually send, cancel is actually one click, and refunds are actually self-serve.
14-day pre-renewal warning email
We email you 14 days before every renewal. No surprise charges.
How it works
A scheduled job checks every active subscription daily and sends a renewal-reminder email exactly 14 days before the next charge date, stating the plan, the amount, and a direct link to cancel or change plan. It sends whether you're on monthly or annual billing, and we log the send so support can always confirm it went out.
One-click cancel
Cancel any time from your account settings. One click, no retention flow, no phone call.
How it works
Cancel lives in account settings, not buried behind a support ticket or a chat bot. Clicking it calls our billing provider directly to end the subscription at period end — there's no multi-step 'are you sure' maze, no forced call, no coupon offer standing between you and cancelling.
14-day no-questions refund
Change your mind within 14 days of any charge and we'll refund it — no questions asked.
How it works
Any charge — first subscription payment or a renewal — is refundable within 14 days from your account settings, self-serve. We don't require a reason, and support isn't trained to talk you out of it.
Your data is never hostage
Unmetered CSV export and API access to your own data on every tier, forever — even after you cancel.
How it works
Export isn't a paid feature and it isn't switched off on cancellation. Every submission you've ever collected stays exportable as CSV, or reachable via API, indefinitely — including on a canceled or downgraded account.
Why we're doing this
Billing dark patterns aren't a fringe complaint in this category — they're the single biggest driver of churn and public backlash against the form-builder incumbents. Typeform sits at a 1.4/5 rating on Trustpilot as of this writing, and the reviews pushing it there are overwhelmingly about billing, not the product itself: silent annual auto-renewals, refund requests denied even when cancellation was requested within hours of the charge, and a cancel flow reviewers describe as deliberately hard to find. See trustpilot.com/review/typeform.com for yourself.
We're a small team building a form product for people who spend real money on ad traffic — we don't need billing friction to hit our numbers, and we'd rather compete on the product. So the four promises above are treated as product requirements, not marketing copy: they're built into the same codebase as everything else, and an engineer changing the cancel flow has to break an explicit product guarantee to make it worse.
We also never hard-close a free-tier form: over-quota submissions are always accepted and stored (never dropped), hidden behind an upgrade banner in results, and fully released the moment you upgrade. Fair-use limits are published on our pricing page — not buried in a support article.